Order Terms

By ordering a mandate from us, you agree to our order and terms of use, which you can find in full below.

Here are the essential information and conditions that should be noted:

  • Our service informs you when proceeding further makes up an order, i.e. instructs our lawyer to handle the matter. This also makes up an invoice.
  • If you have placed an order and left the questions unfinished, our lawyer will contact you if you left something essential unfilled. Otherwise, you will receive the document to the e-mail address you indicated.
  • Since our lawyers process the orders immediately, it is basically not possible to cancel the order. A complete cancellation is possible only in very exceptional situations, where the lawyer would not have had time to process the assignment at all.

Good to know:

  • LakiChat includes a 30-minute conversation with a lawyer
  • Our lawyers are there on weekdays from 9am to 5pm If you use the service outside this, we will process the matter on the next business day.
  • The invoice always comes separately and you receive it in the way you choose (either by email or as an online invoice)

Terms and conditions

By ordering our service, you agree to these terms and conditions, which the Service User (individual or company) must read in its entirety. This is a condition for ordering the service. Ordering the service makes up a contract that both the User and Lakihelppi Oy (3264049-1, later Service Provider) undertake to follow.

The services offered by Lakihelppi may also include separate terms and conditions of use, which are accepted and committed to separately. If those separate agreements contain terms different from these terms and conditions, those terms and conditions shall apply primarily, and these terms of use supplement that agreement.

We are constantly developing our services and reserve the right to update these terms and conditions as well. The conditions that the User has accepted when giving the order to the Service Provider apply to the respective order.

Compiled on 5.4.2022, last updated on 30.9.2022.

1.Services

1.1. The service refers to the service offered by Lakihelppi on its website chosen by the User (e.g. LakiChat, telephone advice, or a ready-made document).

  • If the service offered is legal advice, such as LakiChat or telephone advice the purpose of the service is to offer the user different options methods of operation and opportunities to give general advice on existing regulation and its practical effects to inform about possible risks to advise on legal actions and their planning. In these cases, the service only includes general advice, and possible other actions, such as the preparation of documents, must always be agreed separately.
  • If the offered service is a ready-made document, the purpose of the service is to provide the User with the document he needs. In the service, the user answers the questions posed by the lawyer, based on which the lawyer prepares a document and delivers it to the e-mail provided by the User.
  • The user can also make a request for a quote for handling the matter, to which the lawyer will give an answer and an offer. Submitting or receiving a request for a quote does not force the User to order the service from the Service Provider. The order is only created when the User declares in writing that he accepts the offer.

2.Subscribing to the service

2.1. Ordering the service means that the User gives Lakihelppi a mandate to handle the matter chosen by the User. In the service, the user is always clearly informed about when moving forward is an order that gives a mandate to a lawyer to handle the matter. In the same context, the user is obliged to familiarize himself with these terms and conditions and accept them. The user is always clearly informed about these matters

  • The information may vary or it may be worded differently (for example, “order the document here”, “I understand, I order the document” or “I understand, I want to continue filling in”).

When the user has been informed that by proceeding further, the Service Provider will be given a mandate and the user will then move forward in the service (e.g. with the buttons described above), the user has given the Service Provider a mandate, committed to the related payment obligation and accepted these conditions.

2.2. The service provider has the right, at its own discretion, on any grounds, not to accept an assignment.

  • If, for example, seems from the assignment that the matter cannot be handled with the time and fee information given to the User in advance due to its scope, incomplete or incorrect information, or for some other reason, the Service Provider has the right not to handle the assignment.
  • Processing of the assignment can also be refused due to the user’s previous payment problems or the Service Provider’s resources, competence or limitations related to the services.

If, for one reason or another, the Service Provider does not take care of the assignment, the User will always be informed about the matter and, if necessary, the assignment can be offered under other conditions.

3.User: Using the service

3.1. If the User of the service is a private person, he must be of full legal capacity or of legal age. The company, on the other hand, must be registered in the trade or association register and the company’s representative must have the right to represent the company.

3.2. The personal, address and billing information entered by the user must be up-to-date and correct. The User is obliged to inform the Service Provider about the changed information, if it has an impact on invoicing or handling the order.

3.3. The documents obtained through the service are always personal or customer-specific, and the customer is not entitled to hand over any materials obtained from the service to third parties or to profit from them in any way commercially.

4.Lakihelppi: Execution of the mandate

4.1. Placing an order regardless of the service assigns a lawyer to handle the matter. All completed assignments are based entirely on the information received from the User.

4.2. All services are offered in the Finnish language and are limited to Finnish legislation, unless otherwise agreed with the customer.

4.3. The service provider keeps the contracts or documents made for the customer, based on regulations and established guidelines, in case the customer himself later requests information about them or they are needed for evidence in a legal process. However, the Service Provider will not disclose any information without the User’s consent or a legal obligation.

5.Invoicing and billing rights

5.1. Ordering the service and creating the order gives Lakihelppi the right to bill.

5.2. The user is billed after completing the assignment. So the invoice always comes separately and afterwards. The payment term for the invoice is 14 days, and the late payment interest for invoices is the highest late payment interest under the applicable interest law at any given time.

6.Withdrawal of the mandate

6.1. Due to the service, orders and assignments are executed immediately and assignments cannot be canceled for this reason. Canceling the order completely can only be possible in those very exceptional situations where the lawyer would not have gathered to take the order that arrived for processing at all.

6.2. Since this contract is concluded as a distance sale, the consumer may have the right to cancel this contract within 14 days of accepting the contract at the latest. By accepting these terms, the party has granted the other party the right to start cooperation activities immediately after receiving the order, i.e., before the end of the said cancellation period. If in this case the assignment is still canceled during the cancellation period, the party must compensate the other party for the work done up to that point. If the assignment has already been completely completed, the party does not have the right to cancel the contract. The customer understands and accepts what is in section 5.1. has been mentioned about the service and its effect on the possibility of cancelation. You can familiarize yourself with advance information about home and remote sales, as well as cancellation instructions and the form here.

7.Responsibility

7.1. The services, assignments and related information have been drawn up based on Finnish law and established customs and practices so that the Service Provider can offer the User high-quality and ready-to-use contracts, declarations of intent, as well as legal and other documents. However, the User is responsible for the correctness and completeness of the information he/she provides, and that the User or other possible parties are legally competent, able to enter into contracts or expressions of will. The user is responsible for providing the Service Provider with the special features related to his own needs and situation and the information about them. All completed assignments are based entirely on the information received from the User.

7.2. The User is responsible for the tasks related to the assignment, which the Service Provider cannot perform for the User or which are not part of the assignment. The user is responsible for the legal validity of the assignment, if it requires, for example, a handwritten signature, witness, or registration. However, we always try to clearly inform the customer about such necessary actions. The service provider is not responsible for any content made, added, or modified by the User himself.

7.3. When the Service in question is legal and general advice, the Service Provider is not responsible for any legal or other actions taken by the User based on it.

7.4. The service provider or the entity in an assignment relationship with it is responsible for the direct financial damages caused by a clear mistake or clearly incorrect legal advice or instructions, which are caused within one year of the completion of the assignment. Liability does not cover indirect damage, loss, or damage caused to a third party. The Service Provider’s liability is always limited to €4,000.00.

7.5. The parties are not responsible for indirect or consequential damage caused to each other or third parties; financial damage, disruptions in other contractual relationships, third party claims, or other damage that is difficult to foresee. The parties are also not responsible for damages caused by incomplete or incorrect information received from third parties. The service provider is under no circumstances responsible for direct, indirect, indirect or other possible damages caused by either Party or third parties. The service provider’s maximum liability is always limited to an amount that corresponds to the price ordered by the User for the order to which the claim relates.

8.Data protection

8.1. Using the service, performing assignments and providing it may require the Service Provider to process personal data, which is always carried out by the data protection statement, valid at any given time and which the User accepts. These terms and the Privacy Statement together form an agreement on the processing of personal data.

8.2. The Service Provider maintains all information provided by the User with comprehensive information security measures and, if necessary, with non-disclosure agreements. The data is stored and processed securely through well-known service providers; the data is protected with strictly limited access rights and is processed only for the purpose for which it was collected. All information is always treated in confidence.

8.3. The service provider undertakes to provide its information security in a generally accepted manner, reliably and takes the necessary measures to prevent unauthorized access by third parties to its information systems with appropriate technical solutions. However, legal aid does not guarantee complete data security.

8.4. The user is responsible for having the right to process the personal data and other information they provide to the Service Provider. Regarding the information entered by the User himself and given to the Service Provider, the User is the data controller and the Service Provider is the personal data processor acting for the User. If the User has their own instructions for processing the personal data they have provided, they must be delivered to the Service Provider when sending the order.

9.Other information

9.1. Finnish law applies to these conditions. Disagreements regarding the interpretation or implementation of the agreement and its related terms are primarily resolved through negotiations. If the matter is not resolved by agreement, the matter will be decided by the Helsinki District Court as the first instance court.

9.2. The service provider has the right to transfer the service and all related rights and obligations, or part of them, to a third party, for example, in a business transaction.

Terms of Use

By using our site, you agree to these terms of use, which apply to the lakihelppi.com website and their use. You cannot use the site or the platform without accepting these terms.

  1. The service is always provided as is

  • The service provider does not guarantee error-free or uninterrupted functionality of the site or the Service.
  • The website has been prepared carefully, by good manners and the law. Efforts are made to update the website and its content whenever necessary, but the Service Provider does not guarantee the timeliness, correctness or completeness of the information on the website. The information, content, material or articles presented on the website are not legal advice and do not create legal opinions on individual situations. The information provided on the pages must always be edited and applied to individual situations entirely at the user’s own responsibility. The service provider recommends website users to always contact Lakihelppi’s lawyers, other lawyers or experts to get advice on individual situations.

  1. The Service Provider has the right at any time to:

  • make changes to its prices, services, and their access possibilities,
  • change the site, its content, its operation, services, and its terms of use
  • Stop maintaining the site or restricting use of the site.
  • prevent using the service or other actions that violate the law, good manners, or the rights of third parties, or are otherwise contrary to this agreement or other rules regarding using the service.

  1. The Service Provider owns all intellectual property rights

as well as other possible intellectual property rights to all material published on the site, as well as to the materials of the services and completed assignments, as well as to any other materials that the Service Provider has created and therefore owns.

  • Materials and materials may not be used in any way without the separate written permission of the website administrator, and they may not be handed over to third parties.
  • If the intellectual property rights belong to a third party, the website administrator has licenses or rights to use these materials.

In principle, therefore, the user does not have an exclusive right to the services offered by the Service Provider, completed assignments, contract terms, or any other material. The Service Provider grants the User an irrevocable and perpetual, non-exclusive right to use the materials, materials and documents delivered based on the order for the assignment. The fulfillment of the condition requires the payment of the fee; i.e. the invoice, which is the basis of the assignment.

  1. The provider is not responsible for

  • for any direct or indirect damage caused to the User, which may be caused by incorrect, incomplete, ambiguous, or open-to-interpretation information related to the platform or the Services or their use.
  • famages caused to the user or third parties, which have been caused by the platform or Services or their possible malfunctions, technical problems, malware, interruptions or links.
  • from a service provided by a third party, even if such a service is referred to on the site, and not from the site located or presented on the site through links or the information on them.
  • about the functionality of the platform or the Service, content-related information or other messages or materials, and any direct or indirect damages caused to third parties concerning using the platform or the Service.
  • about the acquisition of devices or connections; their functionality or appropriate protection and the costs they may cause.

  1. The user is responsible for

  • compensation for damages to the Service Provider, other Users or third parties caused by viruses and other similar harms that have entered the network or spread through the network through it and through its fault.
  • operating in any way that would cause obvious harm to the Service Provider, its users, or affect others’ opportunities to use the service.
  • acting in any way that would cause the service to become overloaded, damaged, stop working, or start working in a way that would compromise the service’s network, information security or data protection.