Privacy policy

We make sure that your personal data is processed appropriately, in compliance with current legislation and respecting your privacy. On this page, you can get more detailed information about how we process your personal data.

We are constantly developing our services and we reserve the right to update this privacy statement as well.

Compiled on 5.4.2022, last updated on 5.4.2022.

1.Data controller and contact details

Data controller:  Lakihelppi Oy (3264049-1)

Contact: Katariina Ruuskanen, katariina@lakihelppi.com

2.What personal data do we process?

Information essential for the exercise of the activity

We process essential and necessary information regarding conducting operations and managing customer relations. This includes information regarding the customer, cooperation, assignment and contractual relationships, as well as information regarding the production, management and development of operations and services. We process the information of customers, stakeholders and partners, as well as the information we need for implementing possible training, events or projects. The processed data may also include the data of contacts or potential partners, customers or stakeholders, and the data of these employees or other representatives.

We also process personal data to fulfill the rights and obligations of the parties and, if necessary, to avoid conflicts of interest.

The processed information is related to the contact information, identification or related background information of the parties or their representatives. Information can also be collected about joint activity, depending on its form. The information may include, for example, name, position, organization, invoicing information, contact information, order information, identification information, or other information related to handling assignments. The information is mainly collected directly from the mentioned parties or their representatives.

The legal basis for processing is a legitimate interest based on a customer relationship, other relationship, service provider, or invoicing. Also, the legal basis is the preparation and fulfillment of a contract or assignment, as well as the fulfillment of statutory obligations (such as accounting and taxation). The legal basis can also be consent.

Marketing and customer communication

We process the information of customers and potential customers for sales and marketing purposes as well as for informing and communicating about our operations. The data can be processed, for example, for sending newsletters, invitations, opinion or market surveys, customer feedback, or for making and sending other surveys. Collected information can be, for example, name, contact information, or other identifying information. The legal basis for processing is a legitimate interest, consent, or contract.

Website data and user tracking

We process cookies and website visitor data for business development and to make sure the site’s functionality Collected information can include, for example, the pages visited, the duration of the visit, and where the user has arrived at the pages. The legal basis for processing is basically consent.

We also use Leadoo’s user tracking to check how our pages are navigated. We combine the data with the user’s information, which is collected, for example, through Chat interactions. Leadoo uses etag tracking, which differs from central tracking by combining the data of several user sessions together. In the privacy policy of Leadoo Marketing Technologies Oy, you can find more detailed information about what the system tracks. If you don’t want to be tracked, you can clear your browser’s cache. You can find more information about how Leadoo works here.

Other information

We process information about job seekers and employees for handling recruitment decisions and tasks related to employer obligations. Other information to be processed may be information that the data subject has voluntarily provided, for example through contact or other communication channels. The legal basis for processing is consent, contract, or legitimate interest.

3.How do we process and store your data?

We keep the information for the duration of the customer, partner, employee or cooperation relationship and thereafter indefinitely. The data can be deleted at the customer’s own request after the end of the relationship. We can inform you separately of a shorter or longer storage period.

We take care when storing and processing data and protect data security with a firewall, passwords and various generally accepted technical methods. Manually maintained materials are stored in locked rooms, to which unauthorized persons are prevented from accessing. The storage and processing of data takes place securely through well-known service providers. The data is protected with strictly limited access rights and is processed only for the purpose for which it was collected. All personal data is treated in confidence.

In principle, we do not hand over or transfer information to third parties, unless consent has been given separately. An exception may be an obligation related to legislation or an official obligation, the legality of which is always examined on a case-by-case basis. An exception may be the transfer of data based on a contractual relationship with a service provider or subcontractors, who can process the data to perform the service for the controller.In these cases, the appropriate and legal processing of personal data is provided by contracts and, if necessary, non-disclosure agreements. Data can be transferred outside the EU or EEA. For example, service providers of tools and file management services may be located outside the mentioned areas.

4.What rights do you have?

You have the right to know whether we are processing personal data about you and to receive copies thereof, unless we have a legal reason to refuse to provide this data. Also, you have the right to know how and for what purposes we process your personal data.

You have the right to request the correction of information about you if it is incorrect or incomplete. You can ask for the restriction of data processing or the deletion of data based on the law, if the storage of data is not based on compliance with a statutory obligation.

You also always have the right to withdraw your consent to using personal data if their use was based on consent. However, the cancelation does not affect the previous data processing or its legality. If data processing is based on consent, you also have the right to receive this data in a machine-readable format and to transfer it to another data controller.

You have the right to object to the processing, profiling, and processing of your personal data. You have the right to object when your personal data is processed for direct marketing or when the processing takes place based on a legitimate interest. In this situation, the situation must be identified in the objection requirement, which we can refuse to follow only based on the law.

You have the right to complain to the competent supervisory authority if you feel that we didn’t comply with data protection regulations.