About the Order Terms

By placing an order with us, you undertake to comply with our order and terms of use, which you can find in full below.

A few matters to note:

Clicking the “Order” button creates an order, meaning that you assign our lawyer to handle the matter. This also generates an invoice.
Our lawyer will invite you to OmaLakihelppi, where you can upload and receive documents and communicate with your lawyer. You can access the service platform here, where you will also find more information about it.
Because our lawyers begin working on orders immediately after the order is placed, cancellation of the assignment is not possible.
All Orders are prepared by a real lawyer. Our lawyer will contact the Customer if there are deficiencies or inconsistencies in the information, but as a rule, the Documents are based entirely on the information provided by the Customer. Please note that we can verify your wishes and any circumstances or background factors affecting the matter only if you book a separate consultation time with your lawyer in connection with the order.

Good to know

Our lawyers are available on weekdays from 9:00 a.m. to 5:00 p.m. If you use the service outside these hours, we will begin processing the matter on the next business day.
Legal advice includes 30 minutes of a lawyer’s time.
The invoice is always sent separately, and you will receive it in the manner you have chosen, either by email or as an e-invoice.
We mainly deliver documents ready for signature, unless otherwise agreed separately. Our lawyer always provides detailed signing instructions, storage instructions and final instructions.
Both employees of Lakihelppi and independent Contract Entrepreneurs act on behalf of Lakihelppi. Contract Entrepreneurs who provide Services independently are not employed by the Service Provider, but act as separate contracting parties in relation to the Customer. Upon request, Lakihelppi will provide additional information about the status of the person serving the Customer.

Order Terms

By ordering our services, you agree to these terms, which the user of the service, whether a private individual or a company, hereinafter the “User” or “Customer”, must read in their entirety. Reading and accepting the terms is a prerequisite for using and ordering the service. Ordering the service creates an agreement that both the User and Lakihelppi Oy, business ID 3264049-1, hereinafter the Service Provider, undertake to comply with.

The services provided by Lakihelppi may also include separate contractual terms and terms of use, which are always accepted and agreed to separately. If those separate agreements contain terms that differ from these terms, those terms shall apply primarily, and these terms of use shall supplement that agreement.

We continuously develop our services and therefore reserve the right to update these contractual terms. Each order is governed by the terms that the User accepted when assigning the matter to the Service Provider.

Prepared on 5 April 2022, last updated on 19 May 2026.

1. Services

1.1.

“Service” means the service selected by the User and offered by Lakihelppi on its website, for example a ready-made document such as a will, legal advice, or another legal service such as contract review.

If the offered service is legal advice, such as legal consultation or contract review, the purpose of the service is to provide the User with different options, courses of action and possibilities, to give general advice on existing regulation and its practical effects, to inform the User of possible risks, and to advise on legal acts and their planning. In such cases, the service only includes general advice. Any other actions, such as drafting documents, must always be agreed separately.

If the offered service is a ready-made document, such as a continuing power of attorney, the purpose of the service is to provide the User with the document they need for their use. In the service, the User answers a guided questionnaire, based on which a lawyer prepares the document and primarily delivers it for the User to download in OmaLakihelppi, Lakihelppi’s own service platform. At the User’s separate and express request, the document may be delivered to the email address provided by the User. In this case, the User accepts that unencrypted email will be used to deliver the documents.

The User may also submit a request for a quotation for handling the matter in Lakihelppi’s service, which provides the User with a direct quotation for handling the matter. Alternatively, a lawyer or Lakihelppi customer service representative may respond to the User’s request for quotation by email or through another channel chosen by the Customer. Submitting or receiving a request for quotation does not oblige the User to order the service from the Service Provider. An order is created only when the User states in writing that they accept the quotation.

2. Ordering the Service

2.1.

Ordering the Service means that the User orders from Lakihelppi the legal service selected by the User and thereby assigns Lakihelppi to handle the matter, the “Order”. An Order is often made either by: a) ordering the Service through Lakihelppi’s service; or b) accepting the order in writing. The User is always clearly informed in the service when proceeding creates an order that assigns the matter to a lawyer. Before placing an order, the User must confirm that they have read and accepted these terms. By accepting the terms and placing the Order, the User also undertakes to pay the fee related to the Service and grants Lakihelppi the right to invoice.

The User is often informed of the order and the Order is made through a separate button, for example “Order a will – EUR 199”.

2.2.

Lakihelppi processes personal data in accordance with applicable legislation. By ordering the Service, the Customer accepts Lakihelppi’s privacy policy.

2.3.

The Service Provider has the right, at its own discretion and on any grounds, not to accept and/or not to handle the Customer’s Order, including in the following situations:

If the assignment proves to be contentious or falls outside the scope of the Services offered by Lakihelppi;

Lakihelppi’s lawyers do not have the specialist expertise required by the matter, or Lakihelppi does not have the necessary resources to handle the assignment;

It appears from the assignment that, due to its scope, incomplete or incorrect information, or for some other reason, the matter cannot be handled within the time and fee information provided to the User in advance;

The User cannot be reached;

The assignment involves previous payment issues, a conflict of interest, disqualification, loss of trust, possible fraudulent activity or another special reason. Such a reason may include, for example, disagreement about how the matter is handled, inappropriate behaviour, failure to pay an invoice or other conduct that hinders the expert’s or lawyer’s ability to handle the assignment.

If, for one reason or another, the Service Provider does not accept the assignment, the User will be informed without delay, and handling the assignment may, where possible, be offered on other terms. In all situations where the assignment ends, regardless of the reason for termination, Lakihelppi has the right to charge the Customer for fees and costs accrued to Lakihelppi before the termination.

3. User: Use of the Service

3.1.

If the User of the service is a private individual, they must have full legal capacity or be of legal age. A legal entity, i.e. a Company, must be registered in the Trade Register, Register of Associations or another applicable official register, and the User representing the company must have the right to represent the company.

3.2.

The personal, address and invoicing information entered by the User must be up to date and correct. The User is obliged to inform the Service Provider of any changed information if it affects invoicing or handling of the assignment.

3.3.

Documents obtained through the Service are always personal or customer-specific, and the User is not entitled to transfer any materials received from Lakihelppi or through Lakihelppi’s service to third parties or to commercially benefit from them in any way.

4. Lakihelppi: Performance of the Assignment

4.1.

Placing an Order assigns the matter to a lawyer for handling. All assignments performed are based entirely on information received from the User.

4.2.

All services are provided in Finnish and are limited to Finnish law, unless otherwise agreed with the User. Any statements and advice concerning foreign law are based on general experience, but we cannot guarantee that the information is up to date or complete, and such information cannot be considered legal advice. In such cases, we recommend always verifying the information with a local lawyer or a lawyer specialising in the law of the relevant country.

4.3.

Assignments are always handled on a customer-specific and case-specific basis. Lakihelppi does not provide business advice or make business decisions, and does not provide services for the establishment or management of entities or the arrangement of assets. Lakihelppi is not liable for tax or other financial consequences of assignments.

4.4.

Lakihelppi handles the assignments given to it under this agreement in accordance with the User’s interests and rights, and carefully, professionally, without delay and cost-effectively. Any schedules given are always preliminary, and Lakihelppi is not liable for late performance of the assignment unless otherwise agreed with the User.

4.5.

The User undertakes to provide the requested information or additional information to Lakihelppi without undue delay. Lakihelppi is not liable for any damage that may be caused by the User’s failure to provide Lakihelppi with the information necessary for handling the assignment. This also applies to assignments subject to deadlines, for which Lakihelppi must be given sufficient time to handle the matter.

4.6.

The User undertakes to contribute to the progress of the assignment and to provide Lakihelppi with all information necessary for handling the assignment. The User also undertakes to inform Lakihelppi if there are material changes to the information. Lakihelppi is not liable for damage resulting from incomplete, untrue, incorrect or outdated information.

4.7.

The User is responsible for ensuring that they have the right, to the extent required by the assignment, to dispose of the subject matter of the assignment. In certain assignments, Lakihelppi has the right to request or independently verify certain information relating to the User, for example concerning identity, origin of funds, ownership structure or the nature of the assignment.

4.8.

Lakihelppi delivers documents or other legal information related to the assignment to the User through OmaLakihelppi, unless otherwise agreed with the User. In broader assignments, a draft may be delivered to the Customer for substantive and technical review and comments. Whether the document is final or a draft, if the User does not notify otherwise within one month, Lakihelppi considers that the documents and other information have been approved and that the assignment has been completed.

5. Invoicing and Right to Invoice

5.1.

Ordering the Service and the creation of the order grant Lakihelppi the right to invoice.

5.2.

For the sake of clarity, Lakihelppi has the right to invoice the User immediately after the Order for the assignment has been placed. In longer assignments, the User is invoiced during the same month in which the Service was ordered.

5.3.

The payment term for invoices is 14 days, and the default interest on invoices is the highest default interest rate applicable under the Interest Act in force at the time. A reminder fee of five (5) euros is charged for each payment reminder. If the invoice is not paid after reminders, collection of the invoice will be transferred to a collection agency and thereafter to legal collection.

6. Cancellation of the Assignment

6.1.

Due to the nature of the Service, Orders and assignments are performed immediately, and for this reason assignments cannot be cancelled. Complete cancellation of an assignment may be possible only in very exceptional situations where the lawyer has not yet had time to begin processing the assignment received.

6.2.

Because this Agreement has been concluded as distance selling, a consumer customer may have the right to cancel this agreement within 14 days of accepting the agreement. By accepting these terms, the User grants Lakihelppi the right to begin actions concerning the assignment immediately, i.e. before the end of the aforementioned cancellation period. If, in this case, the assignment were nevertheless cancelled during the cancellation period, the User must compensate Lakihelppi for the work performed up to that point. If the assignment has already been fully performed, the User has no right to cancel the agreement. The User understands and accepts what is stated in section 5.1 regarding the nature of the service and its effect on the possibility of cancellation. You can read the advance information concerning home and distance selling, as well as the cancellation instructions and form, here.

6.3.

We always strive to provide first-class service. If the User feels that Lakihelppi has not succeeded in meeting their expectations, the User must notify Lakihelppi or the lawyer handling the matter without delay, and in any case within one month of the performance of the assignment or of the discovery of the actions giving rise to dissatisfaction. Lakihelppi always has the primary right to correct errors at its own expense. For the sake of clarity, the remedy for the consequences of an error is limited only to correcting the error.

6.4.

The Service Provider has the right, at its own discretion and on any grounds, not to accept and/or not to handle the Customer’s Order, or to cease handling the assignment, including in the following situations:

If the assignment proves to be contentious or falls outside the scope of the Services offered by Lakihelppi;

Lakihelppi’s lawyers do not have the specialist expertise required by the matter, or Lakihelppi does not have the necessary resources to handle the assignment;

The User cannot be reached, or performance of the assignment cannot be continued for some other reason;

The assignment involves something that could be harmful to Lakihelppi’s image or business;

After the assignment has been accepted, handling the assignment proves to be significantly broader, or the content of the assignment has materially changed;

The assignment involves previous payment issues or failure to pay an invoice arising during the assignment, disqualification, conflict of interest, loss of trust, possible fraudulent activity or another special reason. Such a reason may include, for example, disagreement about how the matter is handled, inappropriate behaviour, failure to pay an invoice or other conduct that hinders the expert’s or lawyer’s ability to handle the assignment;

The User materially neglects their obligations under this agreement or has otherwise materially breached the agreement, dies or is placed into corporate restructuring, liquidation or bankruptcy, or there is otherwise justified reason to assume that the other party has become insolvent.

7. Liability

7.1.

The Services, assignments and related information have been prepared in accordance with Finnish law and established practices and procedures so that the Service Provider can offer the User high-quality and ready-to-use agreements, legal documents, declarations of intent and legal advice. However, the User is responsible for the accuracy and completeness of the information they provide, and for ensuring that the User or any other parties have legal capacity and are competent to enter into agreements or make declarations of intent. The User is responsible for providing the Service Provider with information concerning any special features related to their own needs and situation. All assignments performed are based entirely on information received from the User.

Please note:

Our lawyers always review the information provided by the User and contact the customer if deficiencies or inconsistencies arise in the information. The lawyer may also verify the User’s wishes regarding the document or its outcome.

However, the Customer accepts and confirms that they understand that Lakihelppi or Lakihelppi’s lawyer cannot fully verify the Customer’s wishes and the background factors or circumstances affecting the matter unless the Customer orders, in connection with the Service, separate legal advice in which the matter is reviewed in more detail together with the lawyer.

7.2.

The User is responsible for actions related to the assignment that the Service Provider cannot perform on behalf of the User or that are not included in the assignment. The User is responsible for the legal validity of the assignment if it requires signatures, witnesses or registration. However, efforts are always made to inform the User clearly of such actions. The Service Provider is not liable for any content created, added or modified by the User themselves.

7.3.

Where the Service in question consists of legal and general advice, the Service Provider is not liable for legal acts or other actions taken by the User on the basis of such advice.

7.4.

Contract Entrepreneurs provide Services independently and act as separate contracting parties in relation to the Users. Accordingly, Contract Entrepreneurs are also legally independently liable in relation to the Users. In complaint situations, the User may nevertheless always contact Lakihelppi, which will handle the complaints process to ensure customer satisfaction.

7.5.

The Service Provider is liable for direct damage caused by clear errors resulting from its own actions and arising within one year of the performance of the assignment or the occurrence of the error. The Service Provider or Contract Entrepreneur always has the primary right to correct any errors at its own expense. For the sake of clarity, the remedy for the consequences of an error is always limited only to correcting the error and to the amount of the fee charged for the Service, or, in cases other than assignments, to EUR 4,000.00. The limitation of liability applies unless the Service Provider or Contract Entrepreneur has caused the damage intentionally or through gross negligence.

7.6.

The parties are not liable to each other or to third parties for consequential or indirect damage, financial damage, disruptions arising in other contractual relationships, third-party claims or other damage that is difficult to foresee. The parties are also not liable for damage caused by incomplete or incorrect information received from third parties. The Service Provider is under no circumstances liable for any direct, consequential, indirect or other possible damage caused by either Party or by third parties. The Service Provider’s maximum liability is always limited to an amount corresponding to the price paid by the User for the assignment to which the claim relates.

8. Data Protection and Communication

8.1.

Use of the Service and performance and provision of assignments may require the Service Provider to process personal data, which is always carried out in accordance with the privacy policy in force at the relevant time, which the User accepts when placing the Order. These terms and the Privacy Policy together form an agreement on the processing of personal data.

8.2.

The Service Provider stores all information provided by the User with comprehensive data security measures and, where necessary, confidentiality agreements concerning such information. Data storage and processing are carried out through service providers known to be secure, data is protected with strictly limited access rights, and it is processed only for the purpose for which it was collected. All information is always treated confidentially.

8.3.

The Service Provider undertakes to ensure its data security in a generally accepted and reliable manner and to take the necessary actions to prevent unauthorised access by third parties to its information systems using appropriate technical solutions. However, Lakihelppi does not guarantee complete data security.

8.4.

The User is responsible for ensuring that they have the right to process the personal data and other information provided to the Service Provider. With respect to information entered by the User and provided to the Service Provider, the User is the controller and the Service Provider is the processor acting on behalf of the User. If the User has their own instructions for processing the personal data they provide, these must be delivered to the Service Provider when submitting the assignment. The User is responsible for ensuring that the information they submit to or share in the service does not infringe the privacy of others.

8.5.

Lakihelppi always uses OmaLakihelppi or electronic means of communication, channels, services and, for example, the User’s email for handling assignments and communication. Ready-made documents and advice are provided to the User by email only at the User’s own request. Lakihelppi is not liable for the delivery of messages or emails and does not use encrypted emails unless otherwise separately agreed. By ordering the Service, the User accepts this.

8.6.

Lakihelppi is not liable for damage related to electronic communication unless the damage is caused by an intentional or grossly negligent breach of professional obligations.

8.7.

If the service is carried out in cooperation with Lakihelppi’s partner, performance of the agreement may require the transfer of personal data. The Customer accepts and gives their consent to the transfer of personal data required for the performance of the agreement or assignment. The use of personal data is therefore based on consent.

9. Miscellaneous

9.1.

These terms are governed by Finnish law. Disputes concerning the agreement and the interpretation or enforcement of its terms shall primarily be resolved through negotiations. If the matter cannot be resolved by agreement, it shall be decided by the District Court of Helsinki as the court of first instance.

9.2.

The Service Provider has the right to use subcontractors to provide the service and otherwise to transfer the service and all related rights and obligations, or part thereof, to a third party, for example in connection with a corporate or business transaction.

Terms of Use

By using our website, you agree to these terms of use, which apply to the lakihelppi.com website and the Service order pages used by it, as well as to their use. The website or platform cannot be used without accepting these terms.

1. The Service is always provided as is.

The Service Provider does not guarantee error-free or uninterrupted operation of the website or the Service.

The website has been prepared carefully, in accordance with good practice and the law.

The website and its content are updated whenever necessary, but the Service Provider does not guarantee that the information on the website is up to date, correct or complete. The information, content, material or articles presented on the website do not constitute legal advice and do not constitute legal opinions on individual situations. The information provided on the pages must always be modified and applied to individual situations entirely at the website user’s own responsibility. The Service Provider recommends that users of the website always contact Lakihelppi’s lawyers, other lawyers or experts to obtain advice on individual situations.

2. The Service Provider has the right at any time to:

make changes to its prices, services and their availability;

modify the website, its content, its operation, services and terms of use;

discontinue maintenance of the website or restrict use of the website;

prevent use of the service or other actions that violate the law, good practice or the rights of third parties, or that are otherwise contrary to this agreement or other rules concerning use of the service.

3. The Service Provider owns all copyrights

and any other intellectual property rights to all material published on the website and to materials related to both services and performed assignments, as well as any other materials that the Service Provider has created and therefore owns.

The materials may not be used in any way without the separate written permission of the website administrator, nor may they be made available to third parties.

If intellectual property rights belong in part to a third party, the website administrator has licences or rights of use to such materials.

As a rule, the User therefore does not acquire an exclusive right to the services provided by the Service Provider, performed assignments, contractual terms or any other material. The Service Provider grants the User an irrevocable and perpetual, non-exclusive right of use to the materials and documents delivered on the basis of the order for the purpose specified in the assignment. Fulfilment of this condition requires payment of the fee, i.e. the invoice, forming the basis of the assignment.

4. The Service Provider is not liable for:

any direct or indirect damage caused to the User that may result from incorrect, incomplete, ambiguous or open-to-interpretation information relating to the platform or the Service, or from the use of such information;

damage caused to the User or to third parties resulting from use of the platform or Services, or from any malfunctions, technical problems, malware, interruptions or links related to them;

services provided by a third party, even if such a service is referred to on the website, or for websites accessible through links located or presented on the website, or for information on such websites;

the functionality of the platform or Service, information relating to content or other messages or materials, or any direct or indirect damage caused to third parties in connection with use of the platform or Service;

the acquisition, functionality or proper protection of devices or connections, or any costs that they may cause.

5. The User is responsible for:

compensating the Service Provider, other Users or third parties for damage caused by viruses and other similar harmful elements that have entered the network through the User or due to the User’s actions, or that have spread through the network;

ensuring that they do not act in any way that would cause obvious harm to the Service Provider or its users, or affect others’ ability to use the service;

ensuring that they do not act in any way that would cause the service to become overloaded, damaged, stop functioning, or begin functioning in a way that endangers the service’s network, data security or data protection.